Shipping policy

At Watch of China, we are committed to delivering an elevated, transparent, and completely secure international logistics experience. Every timekeeping instrument dispatched from our vault is treated as a high-value asset, undergoing strict multi-point operational calibration and secure packing before transit.

1. Fully Covered Customs Duties & VAT (Guaranteed DDP)
To guarantee a frictionless collecting journey, our platform strictly operates on a Delivery Duty Paid (DDP) framework for all accessible shipping destinations.

The total price calculated and displayed at our checkout is absolute and final. All localized import customs duties, value-added taxes (VAT), and clearance processing assessments are fully prepaid and settled by Watch of China prior to the package reaching your borders. You will never receive unexpected customs invoices, brokerage demands, or handling fees from our delivery carriers.

2. Complimentary Insured Priority Shipping
We believe fine horology demands premium transit solutions. Watch of China provides 100% complimentary priority shipping worldwide to all authorized destinations, with no hidden surcharges or minimum order thresholds.

• Specialized Priority Lines: All shipments are routed via highly secure, tracked, and dedicated international express networks to ensure seamless customs transit and door-to-door safety.
• Full Asset Insurance: Every package is comprehensively insured up to its full retail value against theft, loss, or structural damage sustained during transit. Your investment is protected from the precise moment it leaves our hands until it is securely delivered to your destination.

3. Handling Timelines & Stock Availability
Unlike conventional consumer e-commerce, mechanical watchmaking requires precision diagnostics before dispatch:

• Quality Control & Dispatch Window: Please allow up to 5 business days from the date of order placement for internal calibration, pre-shipping movement testing, and dispatch processing.
• Stock Anomalies: In the rare event that a specific reference model faces temporary vault allocation shortages, our curatorial team will contact you directly via email within this processing window to coordinate a personalized fulfillment solution or immediate adjustment.
• Tracking Dispatches: Immediately upon the successful clearance of our quality control protocols, automated tracking credentials will be generated and delivered to your registered email address.

4. Estimated Delivery Timelines & Customs Cleansing
Once dispatched from our facility, the standard door-to-door transit window is consistently maintained as follows:

• Standard Transit Window: 5 – 12 business days post-dispatch.
• Customs Exceptions Note: While our specialized priority lines ensure highly efficient routing, international shipments are subject to random border checks and statutory customs inspections. In isolated instances, local customs clearance processing may be extended at the sole discretion of regional authorities. Because these government inspections are completely autonomous, exact clearance durations cannot be predicted, and we thank you for your patience during these rare administrative delays.

5. Delivery Security & Address Accuracy
Due to the high-value nature of authentic mechanical timepieces, we advise all collectors to monitor their provided tracking link closely as delivery approaches:

• Secure Delivery: Please ensure a secure location or trusted recipient is available to receive the package upon the carrier’s arrival notification. Watch of China cannot be held liable for packages stolen after a verified successful delivery status issued by the local carrier network.
• PO Box Restrictions: We are legally unable to dispatch insured priority watch shipments to PO Boxes, APO/FPO military installations, or unverified temporary forwarders. Please ensure a valid residential or commercial street address is provided at checkout.

If you experience any operational anomalies regarding your tracking status, or if you require specialized routing modifications for an active order, please contact our logistics desk immediately at support@watchofchina.com.