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FAQ

Brand Positioning & Authenticity Certification

Watch of China is the premier independent media platform and curated e-commerce vault dedicated exclusively to Chinese horology. Our mission is to document, elevate, and preserve the rich history and modern engineering innovations of China’s grand manufactures—from landmark historical calibers to modern high-complication tourbillons.

Yes, absolutely. We source every timepiece directly from official manufacture vaults and certified brand headquarters (such as Sea-Gull and top-tier independent horological ateliers). Every watch comes with its original factory serial number, stamped guarantee pass, and our signature Watch of China Authenticity Credentials.

Chinese horology represents nearly seven decades of continuous mechanical innovation, dating back to historic military developments like Project 304 in 1955. Today, Chinese manufactures produce multi-axis flying tourbillons, intricate column-wheel chronographs, and proprietary calibers at an unmatched price-to-complexity ratio, offering discerning collectors exceptional value and technical transparency.

Our Vault Selection primarily focuses on brand-new, factory-fresh production drops and modern re-issues directly from manufacture archives. When we offer rare vintage or historical references, they undergo rigorous internal authentication and mechanical restoration before release, fully disclosed on their product listing.

Payment Security, Global Logistics, Customs & Delivery

We support bank-grade encrypted checkout via major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal Express Checkout. All transactions are 100% data privacy and security.

We ship worldwide using premium insured express carriers. For retail (B2C) orders, we ship on a DDP (Delivered Duty Paid) basis where applicable—meaning all import duties, local VAT, and customs clearance fees are calculated and prepaid at checkout. There are no hidden fees upon delivery.

Orders are processed and undergo pre-shipment Quality Control (QC) diagnostics within 24 to 72 hours. Once dispatched via global express courier, delivery typically takes 5 to 14 business days depending on your destination country. Full real-time tracking is provided via email upon dispatch.

We want you to collect with absolute confidence. We offer a 14-day inspection period for unworn timepieces in their original factory condition, complete with all protective plastics, tags, box, and documentation. Please review our Returns & Refund Policy page for full step-by-step instructions.

Warranty, QC Diagnostics & After-Sales Service

Before any timepiece leaves our vault, it undergoes our signature multi-position timing diagnostics, power reserve verification, and water-resistance seal check.

In addition to the official factory manufacturer warranty, Watch of China provides an exclusive +1 Year Extended Warranty on all new timepieces. This covers all internal movement defects, mechanical malfunctions, and caliber manufacturing flaws under normal usage conditions.

Should your timepiece require maintenance or warranty service, simply reach out to our technical desk at support@watchofchina.com. We coordinate secure return logistics and work with authorized horological service partners and manufacture technicians using genuine factory replacement parts.

We recommend keeping your timepiece away from strong magnetic fields, extreme temperature shocks, and ensuring the crown is fully screwed down or pushed in before exposure to water. Automatic models should be worn regularly or placed on a watch winder, while manual-wind calibers should be wound smoothly until gentle resistance is felt.

Enterprise Solutions, B2B & Wholesale Desk

Yes. Watch of China operates a dedicated B2B Wholesale Desk serving brick-and-mortar retailers, commercial watch boutiques, and international e-commerce platforms. We offer competitive tiered wholesale pricing structured under standardized FOB shipping terms.

Yes, we specialize in high-end corporate horological gifts. We provide custom dial printing, laser-engraved casebacks, bespoke presentation boxes, and custom rotor branding for corporate milestones, executive gifts, and private VIP events.

Commercial buyers can apply directly through our Wholesale & Distribution or Corporate Bespoke portal pages. Alternatively, you may contact our commercial account director directly at b2b@watchofchina.com with your estimated order volumes and company profile to receive our commercial catalog.

Commercial B2B orders are executed under standard commercial contracts. Payments are handled via international wire transfer (T/T) . Shipping is handled on FOB terms with full customs export documentation and origin certificates provided.

Free returns

Returns within 14 days receive a full refund.

Free Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Email us anytime at support@watchofchina.com